WRITE TO US
Activation, refunds, install help, bug reports. Please include your order email and operating system. Reply within three working days.
Product information, user manual, and FAQ.
// YOU ARE ALREADY HERE. SIGNAL CONFIRMED — NO REDIRECT REQUIRED.
BEFORE YOU WRITE
Most questions are answered on the FAQ page. The categories most likely to help:
- Installation — plugin not appearing in the host, Gatekeeper warnings, missing system libraries on Windows.
- Activation — missing license email, machine swap, refund inside the 14-day window.
- Audio — no sound, recommended buffer sizes, behaviour at extreme parameter settings.
RESPONSE TIME
The inbox is reviewed twice a week. We reply within three working days for routine tickets, faster for purchase or activation failures.
If your reply is time-critical (a confirmed audio
safety issue, an activation outage, or a project that
will not open) mark the subject line
[URGENT] and we will triage accordingly.
WHAT WE DO NOT DO
Reasonable expectations make for fast replies. We do not provide:
- Support for cracked, mirrored, or otherwise unauthorised distributions.
- Help with hosts older than the platforms listed on the FAQ.
- Custom builds, theming, or per-customer modifications.
- Phone support, live screen-share, or scheduled meetings.
Anything we cannot help with, we say so directly and point you somewhere that can.